Returns & refunds

30 days to change your mind

You have 30 days after receiving your order to request a return.

Conditions

• The item must be unused, in good condition and in its original packaging.
• Contact us before sending anything back, at support@nidorah.com, with your order number. We'll give you the return address and instructions.
• Packages sent back without a return request can't be accepted.

Return shipping costs

Return shipping costs are your responsibility, unless the item is defective or we sent you the wrong item.

Defective or damaged items

Did your item arrive broken or not working? Email us within 30 days with a photo or a short video. We'll offer a replacement or a full refund, at no cost to you.

Refunds

Once your return is received and checked, we refund you to your original payment method. The amount usually appears on your statement within 5 to 10 business days.